our terms

delivery to Canada and the United States

For all your orders placed inside Canada, they are sent by Canada Post or Purolator, within 3-10 working days. We are not responsible for delays that may be caused by carriers.

returns and exchanges

We don't accept any exchange or refund on our products, unless it is a product defect. If so, do not hesitate to contact us by email at hello@filo.earth with a photo of the defect in question.

did a problem occur with your order?

FILO is not responsible for any lost or damaged orders or delivery errors.
It is the consumer's responsibility to verify their delivery information before finalizing the order.
If a problem occurs with your order, please contact us so that we can resolve the situation with the transporter